Billing and Payments
Payments
Bills should be paid on or before the payment date indicated on your bill. Payment may be made by mail or at any Kenergy office. Kenergy accepts cash, checks, debit cards, VISA, MasterCard and Novus-issued credit cards.
Each office has an after-hours depository.
If you have more than one account with the same due date, you may mail a single check for the combined amount of your monthly bills. Mail your check, along with meter readings for each account, in any of the co-op's return envelopes.
Members' monthly statements show a net and gross payment amount, with the gross amount being 5 percent greater. In the event the bill is not paid within 20 days, the gross amount applies.
Members 65 years old and older who have submitted proof of age will not be levied the gross payment amount if the bill for his or her primary residence is paid within 30 days. Additionally, the gross amount will be forgiven one time per calendar year for all residential members.
Pay your bill online
To pay your bill online, go to www.kenergycorp.com and login under Manage Your Account.
Credit cards
Kenergy accepts Visa, MasterCard and Novus-issued credit cards for the payment of electric bills, as well as for the payment of other Kenergy services and products. Have your card available when paying in person at one of the offices or when contacting the cooperative by phone.
Budget-billing plan
Kenergy offers a budget-billing plan for single-phase accounts, which allows a member to pay the same amount for 11 months and any balance due the 12th month. Some members may be due a refund on the 12th month. For more information, please e-mail budgetbill@kenergycorp.com
Bank draft payment
Kenergy offers a bank-draft plan to permit automatic monthly payments. There is no check to write, and a record of your payment is included on your bank statement. The plan does not eliminate the need to read your meter each month; however, you may report your monthly meter reading online or by dialing Kenergy's voice mail number: (800) 844-4832. memberservices@kenergycorp.com
Settlement of disputes
If you have questions or disputes about a bill or electric service, please contact Kenergy first.
The Kentucky Public Service Commission has a toll-free number for use by members who have questions about their electric service or with complaints: (800) 772-4636.
Assistance programs
Partial Payment Plan: Residential members who are unable to pay their bills in accordance with Kenergy’s regular payment terms may go to one of the cooperative’s offices during normal business hours to make arrangements for a partial-payment plan. Such arrangements should be made before a serviceman arrives to disconnect a meter for nonpayment.
Should a member fail to honor the mutually agreed-upon payment schedule, the member’s service may be disconnected without prior notice. Kenergy is not obligated to negotiate additional partial-payment plans with members who currently are delinquent under a previous partial-payment plan.
WinterCare Energy Fund: Kenergy participates in the statewide WinterCare Energy Fund to provide members with a voluntary means of assisting those who struggle to pay their electric bills. To contribute, a space is provided on your bill to indicate the amount you want to donate.
Those in need of WinterCare assistance should contact Audubon Area Community Services or Pennyrile Allied Community Services office, depending on their county of residence.
The co-op also has an employee-funded assistance program called the Good Neighbor Fund.